Improving the Patient Experience Through a Focus on Digital Engagement
Tuesday, November 6, 2018
01:45 PM - 02:45 PM
Location: Trailblazer A, Lobby Level
One of the most critical aspects to delivering remarkable care comes through engaging patients with their needs and preferences. Novant Health has developed several initiatives that support an emphasis for remarkable patient care, including an innovative online patient experience, an emphasis on human experience innovations, an electronic patient family advisory council and exploration into out-of-the-box solutions to tailor individual patient experiences. Learn how each is dedicated to meeting patients where they are and maximizing engagement in their own healthcare journey.
R. Henry Capps, Jr., MD, FAAFP, SVP and COO, Physician Network
Stephanie Landry, Director of Communication & Engagement, Physician Network