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Connect with Amazing People
in Healthcare and Digital Marketing

November 5-7, 2018
Scottsdale, AZ

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How Lean Methodologies Improved Online Scheduling Performance by 48%

Date: Tuesday, November 6, 2018
Time: 02:15 PM - 02:40 PM
Location: Herberger 2, Lower Level

Lancaster General Health knew their customers wanted to schedule appointments online, but for some reason they weren’t doing it. See how Lancaster, using three lean techniques – measurement, daily huddling and rapid idea generation – made multiple systematic tweaks to increase online scheduling performance over 48% in a matter of weeks. Hear how calls to the scheduling call center are decreasing and overall volume is increasing with higher satisfaction and engagement.   

Corey Meyer,
Director of Strategic Acceleration
and
Colleen Parran, Project Manager for Strategic Acceleration
Lancaster General Health