How Lean Methodologies Improved Online Scheduling Performance by 48%
Tuesday, November 6, 2018
02:15 PM - 02:40 PM
Location: Herberger 2, Lower Level
Lancaster General Health knew their customers wanted to schedule appointments online, but for some reason they weren’t doing it. See how Lancaster, using three lean techniques – measurement, daily huddling and rapid idea generation – made multiple systematic tweaks to increase online scheduling performance over 48% in a matter of weeks. Hear how calls to the scheduling call center are decreasing and overall volume is increasing with higher satisfaction and engagement.
Corey Meyer, Director of Strategic Acceleration
Colleen Parran, Project Manager for Strategic Acceleration
Lancaster General Health