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Connect with Amazing People
in Healthcare and Digital Marketing

November 4-6, 2019
Orlando, FL

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Loyalty 2.0

Date: Wednesday, November 6, 2019
Time: 10:15 AM - 11:15 AM
Location: Congressional, Lobby Level

Healthcare industry experts have spent the past few years debating the importance of customer loyalty in our “unique” space. Today, most executives agree that loyalty in healthcare is lacking and is a near and present threat to success. Generally, operational strategies that develop customer loyalty are misunderstood and undeveloped. Learn where and how to implement voice of the customer strategies that build loyalists to your brand. It’s time to take strategic aim and operational action.

Tom Arndt, Chief Marketing Officer, Bellin Health
Brian Wynne,
Vice President and General Manager, Market Insights, NRC Health