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Connect with Amazing People
in Healthcare and Digital Marketing

November 4-6, 2019
Orlando, FL

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Centralizing Social Care and Creating Consistency Across Your Organization

Date: Monday, November 4, 2019
Time: 03:15 PM - 04:15 PM

Over the past two years, the Sharp HealthCare digital marketing team developed a plan to refine their patient experience and social care processes to allow the organization to better serve patients through all the various digital touch points. At the core of this initiative was Sharp’s transition of the responsibility for social care efforts from the communications and digital marketing teams to its contact center. Learn how to create a central hub that can seamlessly monitor, manage and respond to social media inquiries across your organization.

Rachael Jones, Senior Social Media Strategist
and
Don Jump, Manager, Consumer Information Services
Sharp HealthCare