HCIC Logo 2019

Connect with Amazing People
in Healthcare and Digital Marketing

November 4-6, 2019
Orlando, FL

Full Schedule


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Ideas Into Action: Developing an Omni-Channel Platform to Build and Manage the Voice Recognition Experience

Date: Tuesday, November 5, 2019
Time: 01:45 PM - 02:45 PM
Location: Royal Dublin, Lower Lobby Level

Patients expect the ability to access healthcare services anytime they desire. In this session, understand how to use the voice opportunity to find new customers, create an engaging experience that guides the user to acquisition on devices such as Amazon’s Alexa, Google Home and Apple’s HomePod. Learn how the Henry Ford team made access to immediate care more convenient by using the latest voice technology to help patients find the closest urgent care, learn about wait times and skip the wait by reserving their spot in line.

Ara Telbelian, Director, Marketing and Brand Management, Henry Ford Health System
Dan Cobb,
CEO, Daniel Brian Advertising